Company Overview

Ambra Health is a growing medical data and image management cloud software company making major waves in today’s healthcare industry. With our cutting-edge technology being utilized by the largest medical groups in the country, we are looking for passionate and driven talent to join our exciting team. We are committed to the mission of delivering better care through better technology—right at the heart of the care network and are looking for people who believe in making the world a safer and healthier place like we do. With our robust benefits packages, competitive salaries, Flexible Time Away program, and remote work options, Ambra Health continues to be the employer of choice.

What Our Employees Say About Us

“Favorite thing about Ambra: I know everyone says it but - the culture! All of my colleagues in engineering have been incredibly helpful answering questions, providing feedback on my PRs, and really making an effort to help me learn and grow as a developer. I am extremely grateful to be part of this team!” – Jamie, Software Engineer

“The best thing about Ambra is how supportive the company is of my growth. My manager is always patient with me, spends extra time training me, and cares about me as a whole person, not just the reports I produce. I always feel like I have so many opportunities to grow here.” Jared, Finance Analyst

“My favorite thing about working at Ambra is the people I'm surrounded by. I feel extremely supported by everyone at Ambra and am constantly learning from and inspired by my coworkers. Whether we're eating tacos at El Luchador, or crushing a karaoke night, I'm always grateful to be part of the Ambra team.” – Mimi, Sales Manager

Role

The Customer Success Associate partners with our key clients to further build relationships with their teams. As a fast growing software platform, the Customer Success Associate engages our clients in new features that will continue to improve their patient care. People are at the heart of what we do and we ensure our clients feel that support by understanding their organization and their patients’ needs. The Customer Success Associate is a full-time role that is either in the NY office or a hybrid model that can occasionally be in the NY office. This individual reports to the Senior Customer Success Manager.

Responsibilities

  • Drive retention, adoption, and usage within key accounts: ensure that Ambra customers are satisfied with the Ambra Platform, and lead efforts to correct any issues that are uncovered.
  • Work with senior members of the Customer Success team on Strategic and Tier 1 customers, including onboarding, training, and growth initiatives
  • Collaborate with Product Marketing, Marketing, and Customer Success team on one-to-many educational programming for users from different verticals
  • Serve as internal expert at using the Ambra platform, able to solve minor customer issues quickly, and able to escalate technical issues needed.
  • Serve as a trusted resource to customers, acting with empathy and creativity to help address pain points for all levels of the organization, especially front-end users
  • Assist in leading and responding to customer issues by coordinating across internal/external cross-functional partners and relationships
  • Serve as an internal customer advocate to the product and engineering teams
  • Work closely with Support and Services team to understand key use cases and needs of end users, helping to address gaps in end-user training and education
  • Quarterback all internal resources needed to maintain customer satisfaction and growth opportunities for Tier 2 and Tier 3 customers
  • Assist in generating opportunities for upsell within key accounts

Requirements

  • A strong desire to learn and in a rapidly growing and dynamic startup environment
  • Ability to adapt to change, react quickly to issues, and solve problems creatively
  • Self-motivated, team-oriented, and responsive mentality, with focus on exceeding client expectations through proactive communication and follow-through
  • A passion for addressing pain points in the healthcare ecosystem
  • Outstanding organizational, presentation, and communication skills, both verbal and written

Salary: $55,000-$70,000