Company Overview

Ambra Health is a growing medical data and image management cloud software company making major waves in today’s healthcare industry. With our cutting-edge technology being utilized by the largest medical groups in the country, we are looking for passionate and driven talent to join our exciting team. We are committed to the mission of delivering better care through better technology—right at the heart of the care network and are looking for people who believe in making the world a safer and healthier place like we do. With our robust benefits packages, competitive salaries, Flexible Time Away program, and remote work options, Ambra Health continues to be the employer of choice.

What Our Employees Say About Us

“Favorite thing about Ambra: I know everyone says it but - the culture! Imposter syndrome can be a real problem. However, all of my colleagues in engineering have been incredibly helpful answering questions, providing feedback on my PRs, and really making an effort to help me learn and grow as a developer. I am extremely grateful to be part of this team!” – Jamie, Software Engineer

“The best thing about Ambra is how supportive the company is of my growth. My manager is always patient with me, spends extra time training me, and cares about me as a whole person, not just the reports I produce. I always feel like I have so many opportunities to grow here.” Jared, Finance Analyst

“My favorite thing about working at Ambra is the people I'm surrounded by. I feel extremely supported by everyone at Ambra and am constantly learning from and inspired by my coworkers. Whether we're eating tacos at El Luchador, or crushing a karaoke night, I'm always grateful to be part of the Ambra team.” – Mimi, Sales Manager

Role

The Ambra Health Customer Success Team is looking for a Sales Operations Associate to help contribute to the day-to-day processes required to support our rapidly growing customer base. As a critical member of the Customer Success team, you will have the opportunity to work cross-functionally with Sales, Marketing, Finance, Customer Support, and Professional Services. You will serve as an internal champion of internal sales and customer tools and processes in order to drive overall operational efficiency for customers and internal teams. The Sales Operations Associate will report directly to the Senior Director of Sales Operations. This role is a full-time, exempt-level role based in NYC. The individual can be partially remote but must be available to come into the office a few days a week.

Responsibilities:

  1. Maintain and manage internal systems used across sales and customer success teams
  2. Create, update, and disseminate Salesforce reports and dashboards that deliver insights into sales and support performance for the management team.
  3. Identify and implement improvements to Salesforce and other sales tools
  4. Lead onboarding and ongoing enablement for employees with key internal systems, including planning and facilitating regular trainings for Sales
  5. Supporting the maintenance of internal knowledge base for company
  6. Work cross functionally with Finance to maintain data cleanliness on a monthly basis
  7. Accurately track lead sources and report on lead data to senior management
  8. Create, deliver and maintain documentation on systems and internal processes to ensure operational efficiency
  9. Help to manage and segment customer and prospect communication lists
  10. Supporting Sales, Legal, and Finance throughout the entire sales life cycle, including sales collateral preparation, contract preparation and review, and post sales handoffs
  11. Developing a deep understanding of Ambra Health’s value proposition, the competitive landscape, and buyers' needs and requirements.
  12. Performing regular comprehensive searches of competitors and market landscape

Qualifications

  1. 2-4 years of customer-facing and operational experience at a technology company
  2. Ability to work as a team player in a fast-paced, lean startup environment
  3. Experience with Salesforce required
  4. Ability to perform analysis in Microsoft Excel
  5. Experience with Powerpoint
  6. Strong understanding of standard business metrics

Salary range: $60,000 - $80,000, depending on experience