Company Overview

Ambra Health is a growing medical data and image management cloud software company making major waves in today’s healthcare industry. With our cutting-edge technology being utilized by the largest medical groups in the country, we are looking for passionate and driven talent to join our exciting team. We are committed to the mission of delivering better care through better technology—right at the heart of the care network and are looking for people who believe in making the world a safer and healthier place like we do. With our robust benefits packages, competitive salaries, Flexible Time Away program, and remote work options, Ambra Health continues to be the employer of choice.

Role

The Customer Support Analyst at Ambra Health is a full-time, exempt position. You will be a primary troubleshooter for Ambra’s customer base. As such, the Customer Support Analyst will play a crucial role in enabling patient care delivery at all times. Beyond that, the Customer Support Analyst will also have the opportunity to dive into our product’s software configuration capabilities while helping transition customer deployments to their “go-live” phase. In order to provide the tools you need to best succeed in this role, we will provide ample training and resources. This position is a remote role. The Customer Support Analyst reports directly to the Manager of Support Operations.

Responsibilities

  • Answer phone calls, chats, and tickets for existing Ambra Customers
  • Troubleshoot technical issues with Ambra Customers
  • Escalate technical issues with Ambra Customers when needed
  • Work with existing Analysts/Senior Analysts to manage ticket queue
  • Configure customer workflows to propel the speed of deployment with the Ambra software
  • Drive and own ad hoc miscellaneous projects as Ambra operations aim to continuously evolve and improve

Qualifications

  • Team player mindset
  • Desire to make an impact in the healthcare industry
  • Interest in learning technical skills
  • Strong interpersonal skills
  • Experience in Customer Service a plus!

Salary range: $45,000 - $50,000, depending on experience

Location: Remote